IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Prospa Billing (DBA of Modento Group LLC) ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect
We collect the following types of information:

Personal Information:
• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels

Non-Personal Information:
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:
• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information
We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries and appointments
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to your inquiries, appointments, and customer support.

Opt-In & Consent:
• Messages are sent only with explicit consent
• We maintain timestamped opt-in records
• We comply with TCPA and applicable laws

Opt-Out Instructions:
• Reply "STOP" at any time to unsubscribe
• You will receive a confirmation message
• No further messages will be sent unless you opt back in

Message Frequency & Content:
• Message frequency varies
• Messages are directly related to your request
• No promotional messages without separate consent

Help & Support:
• Reply "HELP" or contact [email protected]
• Support available during business hours

Carrier Information:
• Msg & data rates may apply
• Carriers are not liable for delays
• Supported carriers include major U.S. carriers

SMS Data Protection Statement:
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing is limited to service providers supporting messaging delivery.

4. Information Sharing & Disclosure
We do not sell or rent personal information. We may share data with:

Service Providers:
• Vendors supporting operations
• SMS providers for message delivery only

Legal Compliance:
• When required by law or legal process

Business Transfers:
• In mergers or acquisitions, data remains protected

5. Data Security
We implement safeguards including encryption, secure systems, and monitoring. However, no system is 100% secure.

6. Cookies & Tracking Technologies
We use cookies to improve functionality, analyze usage, and enhance experience. You can control cookies via browser settings.

7. Your Rights & Choices
You may:

• Access, update, or delete your data
• Opt out of SMS by replying "STOP"
• Request details about your data
• Withdraw consent at any time

8. Third-Party Links
We are not responsible for third-party websites. This policy applies only to Prospa Billing (DBA of Modento Group LLC).

9. Changes to This Privacy Policy
We may update this policy periodically. Updates will be posted on our website.

10. Contact Us

If you have any questions, please contact us:

• 📧 [email protected]
• 🌐 Privacy Policy
• 📄 Terms & Conditions
• +1 844-663-3686

By using our website and services, you consent to this Privacy Policy.